General Terms and Conditions

These general terms and conditions apply to contracts concluded through the online store www.grebnesor.eu (hereinafter referred to as the “online store“) and regulate the rights and obligations of the contracting parties in the purchase of goods offered by the seller through the said online store. These general terms and conditions are drawn up in accordance with Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts (hereinafter referred to as the “Consumer Protection Act“), in conjunction with Act No. 40/1964 Coll., the Civil Code (hereinafter referred to as the “Civil Code“). 

The seller is the company Grebnesor, spol. s r.o., with its registered office at Bratislavská 31, 010 01 Žilina, IČO: 48 193 151, registered in the Commercial Register of the District Court Žilina, Section: Sro, Insert No. 64153/L, ID: 48193151, TAX ID: 2120108529, phone no.: 00421903622752, email: info@grebnesor.eu (hereinafter referred to as the “seller”). 

The buyer is a natural person – consumer who, when purchasing goods, does not act within the scope of their business activity, employment, or profession (hereinafter referred to as the “consumer“). 

The buyer is also a legal person or natural person – entrepreneur or legal entity who, when purchasing goods, acts within the scope of their business activity or profession, or a person acting on their behalf or on their account. (hereinafter referred to as the “entrepreneur“). 

(consumer and entrepreneur hereinafter referred to as the “buyer“) 

These terms and conditions apply to every contract concluded through the online store www.grebensor.eu, regardless of whether the buyer is a natural person – consumer, a natural person – entrepreneur, or a legal entity, unless otherwise stated. 

Goods sold through the online store www.grebnesor.eu refer to all products published at the specified internet address. 

1. Information about the goods and reviews 

Goods displayed in the online store based on search results or based on the buyer’s category selection are usually sorted from the goods most recently added to the seller’s database, which are displayed first to the buyer, to the goods that were added first to this database, which are displayed among the last items. Some product lists (some categories) may be sorted differently, for example, from goods currently available in the seller’s stock to products that are not currently available. The offer of goods may be adjusted based on the buyer’s behavior in the online store or according to their preferences set by themselves (if such options are available in the online store). 

The purchase price in the online store is not adapted to the buyer’s behavior in the online store. If the purchase price is shown with a discount, it is understood that the price before the discount is the price at which the seller offered and sold the goods at least 30 days before the discount was provided, or the price valid from the start of the sale if the goods were sold for less than 30 days. This does not apply to discounts for registered users, discounts provided due to defects in the goods, or other discounts where the Consumer Protection Act does not require indicating the reference price before the discount. 

Any discounts on the purchase price of goods cannot be combined unless otherwise agreed between the seller and the buyer. 

If the sale price in the online store is shown with a discount, it is understood that the sale price before the discount is the price at which the seller offered and sold the goods at least 30 days before the discount was provided, or the price valid from the start of the sale if the goods were sold for less than 30 days. This does not apply to discounts for registered users, discounts provided due to defects in the goods, or other discounts where the Consumer Protection Act does not require indicating the reference price before the discount. 

For the purpose of monitoring and evaluating buyers’ satisfaction with the online store and the offered goods, the seller allows buyers to submit their reviews in the online store, on the seller’s social media accounts, or through a third-party service, in the form of text, photo, or image (hereinafter “review“), which will be displayed in an anonymized form with the relevant goods to inform other visitors of the online store. 

The authenticity of the reviews is ensured by the seller by allowing only those buyers who have made a purchase or placed an order in the online store to submit a review. Providing a review is entirely voluntary. 

If the system for collecting and processing reviews is operated by a third party as a service provider for the seller, such a party will be properly identified in the email containing the option to submit a review to the seller, with the terms of providing the respective service described in more detail on the mentioned party’s website. 

In any case where a buyer submits a review to the seller, a non-exclusive, royalty-free license is granted for the use of the review without any time or territorial limitation, authorizing the seller to use the review in any manner. 

The buyer authorizes the seller to use the review without identifying the buyer as the author, to exercise the buyer’s personal rights associated with the review on their behalf, either independently or with the assistance of third parties. 

By providing a review, the buyer confirms that they are authorized to use the proprietary copyright rights to their review to the extent necessary for granting the above-mentioned consent and that they are providing the review truthfully in connection with the purchase made in the online store. By submitting the review, the buyer also confirms that the review does not infringe the copyright of third parties. 

The buyer’s review must not contain information that is illegal or contrary to good morals. 

The use of automatic review tools and reviews that do not come from the buyer is prohibited. 

The seller may display positive as well as negative reviews in the online store, which cannot be deleted without a serious reason. However, the seller reserves the right to delete reviews in whole or in part that are contrary to these terms. 

Reviews are not sponsored unless explicitly stated. 

The seller may offer the buyer certain compensation for providing a review, particularly in the form of a discount on a future purchase in the online store, with the conditions for obtaining and applying such compensation determined individually, according to the seller’s current marketing campaign. 

The seller publishes individual reviews in chronological order from the newest to the oldest. Reviews provided in another language may also include translations provided by the seller. 

2. Order 

All orders placed through the online store www.grebnesor.eu, operated by the seller, are binding for both contractual parties unless otherwise stated. 

The buyer may order and purchase goods based on registration and completion of an electronic order. The buyer may also order and purchase goods without registration, solely based on a completed electronic order. 

By submitting the order, the buyer confirms familiarity with both the commercial and complaint terms. 

The validity of the electronic order is conditional upon the truthful and complete completion of all data and requirements requested by the system during registration or when completing the electronic order. 

The buyer’s order becomes binding upon its acceptance and email confirmation from the seller. By submitting the order, the buyer agrees to the terms and conditions and understands them. The buyer may place an order for goods with the seller only through the online store www.grebnesor.eu. 

All presentations of goods placed in the catalogue of the online store are informative and the seller is not obliged to conclude a contract of sale concerning these goods if they are not currently available. 

3. Delivery Terms 

The goods are delivered to the buyer by the respective shipping company. 

The seller undertakes to: 

• deliver to the buyer the type and quantity of ordered goods at the purchase price and under the payment conditions applicable on the day the order is dispatched to the buyer. 

• deliver to the buyer the goods adequately packaged to prevent damage during handling by the shipping company. 

• deliver the ordered goods to the address specified by the buyer in the order. Delivery is considered fulfilled when the goods are delivered to the delivery location specified by the buyer. The goods are delivered with a tax invoice. 

• send the buyer a confirming email that the goods have been dispatched from the seller’s warehouse. 

The seller is not responsible for: 

• delayed delivery or non-delivery of ordered goods to the address specified by the buyer in the order caused by the shipping company. 

• delayed delivery or non-delivery of ordered goods due to incorrectly provided address by the buyer in the order. 

• damage to the ordered goods caused by the shipping company. 

• delayed delivery or non-delivery of ordered goods due to events that could not have been foreseen and occurred independently of the seller’s will. 

The buyer undertakes to: 

• Confirm that they have selected the goods in accordance with the seller’s offer on the website www.grebnesor.eu. The buyer declares that they are familiar with the terms and conditions, find them understandable, and commit to abide by these conditions. 

• Collect the ordered goods at the location specified in the order. 

• Pay the full price for the goods according to the payment conditions valid on the day the order is dispatched. 

If the buyer has breached the above obligations at the conclusion of the contract and has entered into another contract with the seller, the seller shall have the right to withdraw from the contract so re-entered into. 

The buyer is advised to: 

• check the integrity of the packaging. 

4. Delivery Deadlines 

The delivery of ordered goods is carried out by the seller’s operational capabilities in the shortest possible timeframe. The seller typically processes orders within 4 business days from the receipt of payment for the goods from the buyer to the seller’s bank account or from the date of the order’s commitment, depending on the method of payment chosen by the buyer. The goods are usually dispatched to the buyer within 7 business days from the processing of the order. 

In the event of unforeseen circumstances not arising from the seller’s side, the delivery time may be extended. In such cases, the seller will notify the buyer via email, telephone, or other appropriate means of any changes to the delivery deadline of the ordered goods. 

However, the seller undertakes to deliver the goods within 30 days at the latest. 

5. Product Prices 

The prices listed on the website www.grebnesor.eu are valid at the time of ordering the goods. The seller reserves the right to typographical errors and changes in the prices of goods. If the price of a product is listed as €0, it is an erroneous price, and such goods are not for sale. Discounts and promotions are valid until stocks are depleted unless otherwise specified in a specific timeframe or amount. 

The price of clothing items is final and includes VAT. All prices are understood in euros (EUR). The price of footwear items is final and includes VAT. All prices are understood in euros (EUR). The seller is the payer of VAT. The price of goods does not include postage and packaging. The sales receipt for the goods is an invoice, which is attached to each shipment and serves as both a delivery and warranty certificate. 

6. Payments for Goods and Shipping 

The shipping cost (including handling) for each separate order within the Slovak Republic is: SR – 4 EUR. 

In the case of purchasing goods delivered within the Slovak Republic with a value exceeding 99 EUR, the shipping cost (including handling) is 0 EUR. 

The shipping cost (including handling) for each separate order within the Czech Republic is: ČR – 7 EUR. 

In the case of purchasing goods delivered within the Czech Republic with a value exceeding 199 EUR, the shipping cost (including handling) is 0 EUR. 

The shipping cost (including handling) for each separate order to other countries depends on the specific country to which the seller sends the goods, and this cost will be added to the total price of the goods. 

The shipping and handling cost may change depending on the price set by the relevant shipping company. 

Payment Methods for the Purchase Price of Goods 

The buyer, in the electronic order, may choose whether to pay for the goods in advance or settle the price upon the receipt of the goods. 

ADVANCE PAYMENT TO ACCOUNT: The buyer is obliged to pay the price for the ordered goods in advance, no later than within 1 working day from the moment of the commitment of the order (i.e., from the moment of electronic confirmation of the order by the seller), by bank transfer, or directly depositing into the seller’s account. The seller promptly notifies the buyer of the receipt of payment. If the buyer fails to pay the price for the goods within the specified period according to the first sentence, the buyer’s order will be canceled, and the seller will not be obligated to deliver the respective goods. 

Account number for payment (IBAN) – SK11 1100 0000 0029 4100 7617. The account is held at Tatra banka. The ordering system automatically includes the shipping cost in the price of the goods. 

CASH ON DELIVERY: In the event that the buyer chooses to pay for the goods upon their delivery to the address provided in the order, they are obliged to settle the price of the goods upon receipt, along with the shipping cost (including handling), to the respective shipping company. 

7. Cancellation of Contract – This section regarding contract cancellation applies only to the buyer, who is the consumer. 

The consumer has the right to withdraw from the contract without giving any reason within 14 days. The withdrawal period shall expire 14 days after the date on which the consumer or a third party other than the carrier appointed by the consumer takes delivery of the goods and, in the case of delivery of several goods ordered separately by the consumer in one order, when the consumer or a third party other than the carrier appointed by the consumer takes delivery of the goods which were delivered last. When exercising the right of withdrawal, the consumer shall inform the seller of his decision to withdraw from this contract by an unequivocal statement (for example, by letter sent by post or e-mail) to the address of the seller set out in these General Terms and Conditions. For this purpose, the consumer may use the model withdrawal form provided or sent to the consumer by the seller, but its use is not compulsory. The withdrawal period shall be preserved if the consumer gives notice of the exercise of the right of withdrawal before the withdrawal period has expired. 

In such a case, the seller is obliged to refund the buyer the price paid for the goods, including the postage, within 14 days from the receipt of the notice of withdrawal from the contract. However, the seller is not obliged to refund the price paid by the buyer and the postage until the goods are returned to the seller or until the buyer proves the return of the goods to the seller. 

The consumer is obliged to return the goods to the seller no later than 14 days from the date of withdrawal from the contract or hand them over to the seller. The deadline according to the first sentence is considered preserved if the goods are handed over by the consumer for transportation no later than on the last day of the period. 

The withdrawal can be made either via the email address info@grebnesor.eu or to the address provided below or by phone number provided below.  

The goods must be returned to the correspondence address of the seller: 
Grebnesor Store 
Address: J.Vuruma 144, Žilina ,01001 
Phone number: 0903622752 

When withdrawing from the contract, the consumer bears the costs of returning the goods to the seller. 

The goods are normally to be returned in standard packaging (courier envelope), complete and undamaged. The consumer is responsible for any decrease in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods (e.g., inappropriate or unsuitable use of the goods). The consumer bears the shipping costs for returning the goods. The seller is not responsible for any loss of the goods before they are delivered to the seller, so it is recommended that the consumer returns the goods via registered mail. 

The seller will not refund the payment for shipping and handling to the consumer if the consumer orders multiple units of goods or multiple types of goods and subsequently returns only a portion of the purchased goods. 

Procedure for returning goods ‘Withdrawal from the contract’: 

The consumer shall submit to the seller, along with the withdrawal from the contract, the relevant invoice for the goods, or its copy, and the account number in IBAN format (in the case of the Czech Republic, send the account number in the standard format: bank code/account number), to which the seller will transfer the financial funds to the buyer. 

The consumer may not, inter alia, withdraw from a contract of sale which is subject to: 

• the provision of services, if they have been provided with the prior express consent of the buyer before the expiry of the withdrawal period and the seller has informed the buyer prior to the conclusion of the contract that in such a case he has no right to withdraw from the contract and if the service has been provided in full, 

• the supply of goods or services the price of which depends on fluctuations in the financial market which are beyond the control of the seller and which may occur during the withdrawal period, 

• for the delivery of goods which have been adapted to the buyer’s wishes or to his person, 

• the delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery, 

• the delivery of goods in sealed packaging which the buyer has removed from the packaging and which cannot be returned for hygienic reasons, 

• the delivery of a sound recording, video recording, audio-visual recording or computer software if the original packaging is damaged, 

• the delivery of newspapers, periodicals or magazines, 

• the delivery of digital content, unless it has been delivered on a tangible medium and has been delivered with the prior express consent of the buyer before the expiry of the withdrawal period and the seller has informed the buyer before the conclusion of the contract that he has no right to withdraw from the contract in such a case, 

• in the other cases referred to in Section 19 of the Consumer Protection Act. 

The procedure for returning goods ‘Exchange of goods’: 

“The exchange of goods, that is not the subject of a complaint (i.e. goods that are faultless) is only possible if it concerns the same type of goods in a different color, size, or a different type of goods at the same price. The consumer needs to check the availability of the goods directly on our website www.grebnesor.eu, and if the desired type of goods is available, the consumer can create an order, where it is necessary to write ‘exchange of goods – e.g., color’ in the notes. The original goods need to be returned to the seller’s correspondence address, and the invoice must indicate ‘exchange of goods’ and the new order number created by the consumer. After the original goods are delivered to the seller’s address, the new goods will be sent to the consumer. The cost of exchanging goods is charged at a rate of 5 EUR within Slovakia, 8 EUR within the Czech Republic, and 15 EUR within other countries, with these costs not including the postage and packaging of the exchanged goods. 

Exchange of goods is not possible if it concerns a different type of goods that is priced differently than what the consumer originally ordered. In this case, the consumer can create a new order, and subsequently, the goods will be sent to the consumer as a new order.” 

8. Complaints Procedure  

The buyer is advised to check whether the package is not damaged before taking over and possibly paying for the shipment. In case of damage (torn packaging, deformations, and other damage), the buyer is not obliged to accept the shipment, and in such a case, the buyer is advised to draw up a record – protocol with the carrier about the discovered defects caused during transport. If the buyer accepts the shipment despite visible damage, the seller will not recognize any complaints about such shipment. The carrier is responsible for the damage during transport. Based on the drawn record, the buyer will be provided with a reasonable discount or new goods after investigation and settlement of the damage event with the carrier. 

Warranty period is governed by the warranty conditions of the specific goods and the Civil Code, while the warranty period in the case of the buyer is a consumer is 24 months for new goods and 12 months for used goods. If the buyer is a person other than a consumer, in particular a businessman, the warranty period for both new and used goods is 12 months. The warranty period runs from the date of receipt of the goods by the purchaser or other authorised person. 

The seller shall be liable for defects in the goods sold which are present upon receipt by the buyer and which become apparent within two years from the date of delivery of the goods. 

In case of a complaint, the buyer will send or bring the complained goods personally to the seller’s address at: Grebnesor Store, J.Vuruma 144, Žilina, 01001. The package must be properly packed and must contain: the complained goods including accessories, a copy of the invoice, a description of the defect, and the buyer’s contact information – return address, phone number, email. 

The costs associated with a complaint (including transport costs) that is evaluated as justified shall be paid by the seller at the request of the buyer.  

The buyer must claim the defects from the seller without undue delay after he has had the opportunity to inspect the goods. The buyer must point out the defect within 2 months of discovering the defect and at the latest within 24 months of taking delivery of the goods and within 12 months in the case of second-hand goods; if the buyer fails to point out the defect within this period, the right of liability for defects shall be extinguished. 

If the defect of the goods can be eliminated, the buyer has the right to have it removed free of charge, in a timely and proper manner. Instead of defect removal, the buyer may request an exchange of the item if this does not cause the seller disproportionate costs in relation to the price of the goods or the seriousness of the defect. The seller may refuse to remove the defect if neither repair nor replacement is possible or if it would require disproportionate costs considering all the circumstances, and may replace the defective goods with faultless ones instead of removing the defect, if this would not cause serious inconvenience to the buyer. If the defect of the goods is irreparable and which prevents the item from being properly used as a non-defective item, the buyer has the right to withdraw from the contract and to a reasonable discount on the purchase price if it is a defect that cannot be removed and which does not prevent the item from being properly used as a non-defective item. 

The buyer has the right to withdraw from the contract: 

• if the goods have a defect which cannot be remedied and which prevents the goods from being properly used as a thing without defect, 

• if the goods cannot be properly used because of the recurrence of the defect or defects after repair, 

• if he cannot properly use the goods because of a greater number of defects in the goods.           

If the seller refuses liability for defects, he shall notify the buyer in writing of the reasons for the refusal. If the buyer proves the seller’s liability for the defect by an expert opinion or an expert opinion issued by an accredited person, an authorized person or a notified person, the buyer may claim the defect repeatedly and the seller may not refuse liability for the defect. 

The warranty does not apply to damage to the goods caused by: 

• natural or excessive mechanical wear and tear; 

• contamination of the goods or its parts due to neglect of maintenance; 

• use of the goods in conditions that do not correspond with their temperature, dustiness, humidity, chemical, and mechanical influences of the environment in which the goods are commonly used; 

• interference with the goods by an unauthorized person (unprofessional repairs or modifications); 

• use of the goods contrary to the operating instructions; 

• mechanical damage – torn, cut, heat-damaged goods, goods damaged by careless and disproportionate physical handling, intentional scratching of layers of goods, etc. 

Guidelines for the Complaints Procedure: 

1. Caring for and maintaining textiles 

When purchasing textile goods, it is necessary to take into account the material composition, which provides information on the natural behavior of fabrics and therefore is not subject to complaint. For example: 

• Products made of natural fibers (cotton, wool, linen, silk) and chemical fibers (viscose) are more prone to wrinkling than products made of synthetic fibers (polyester, polyamide, polypropylene, acrylic). 

• Viscose has higher shrinkability and absorbency than other fibers. Polyester has higher strength and less shrinkage. 

• Textile products with a high proportion of polyacrylic are prone to pilling, so we recommend treating them with detergents intended for delicate and woolen textiles and using a fabric shaver. 

• Damage to textiles can also occur by pouring detergents directly onto clothing (resulting in white spots). 

• Follow the warnings about the specific characteristics of some textiles (usually indicated on leaflets or packaging of goods) – for example, textiles with lower colorfastness should be washed separately, from the reverse side, the product has reduced mechanical resistance (in the case of intentionally modified denim products), etc. 

Choose laundry detergents according to the types of textile products: 

• For white and colorfast items, usually light shades, colors, and patterns washed at temperatures of 60 and 95 degrees Celsius, it is recommended to use universal laundry detergents. 

• For colored products of all types with darker shades and patterns, washed at temperatures of 30, 40, 50, and 60 degrees Celsius, color laundry detergents are suitable. 

• For knitted outerwear, swimwear, delicate women’s underwear, fine hosiery, hats, scarves, etc., liquid laundry detergents, powder laundry detergents (color type), and laundry detergents exclusively for washing delicate underwear (indicated by a ball of wool, sweater illustration, or delicate underwear, etc.) are suitable. 

• Wool, silk, and animal hair products should be washed exclusively with detergents labeled as suitable for washing these types of products. Suitable washing procedures include washing at 30 degrees Celsius with a limited number of drum rotations, without spinning. Wet items should be gently pressed by hand, without wringing, and left to dry at room temperature in a horizontal position on a layer of towels, which should be replaced. 

We recommend following the care symbols for textile and clothing products. 

2. Caring for and maintaining footwear 

• When choosing footwear, differentiate it according to the purpose for which it is intended. If footwear is used for a purpose other than its intended one, damage may occur that cannot be qualified as a legitimate complaint. 

• Before purchasing footwear, thoroughly try it on in a home environment and check its quality. If you choose the type, shape, size, or width of the footwear inappropriately, the warranty does not cover any defects resulting from this and the “comfort” of the footwear. 

• When putting on closed-cut footwear, use a shoe horn to avoid deforming the heel part of the footwear. When putting on lace-up footwear, it must be laced up to the last hole to prevent the foot from slipping on the insole of the footwear and subsequent wearing out in the front part and heel area. Never remove footwear by stepping on the heel, as this puts excessive strain on the material and often leads to the sole tearing off. 

• Regularly care for and alternate your footwear. Try to avoid completely soaking your footwear. Never dry wet footwear near heat sources. After drying, treat it according to the instructions for the materials used in the uppers. The warranty does not cover the coloring inside the footwear due to sweat or heavy soaking, nor does it cover mechanical damage to the footwear. 

• Regularly inspect and promptly repair worn heels and heel counters, worn-out soles, insertable or glued insoles, damaged sewn and glued joints, and other defects caused by normal wear and tear. This is basic maintenance that the customer is responsible for. 

The lifespan of footwear is also influenced by regular maintenance, which depends on the materials it is made of. 

In the case of an unjustified complaint, the goods will be returned to the buyer with the relevant opinion. 

The seller handles complaints about the goods within a reasonable period of time and no later than 30 days from the date of the complaint. 

The warranty period is extended by the duration of the complaint. If the complaint within the statutory warranty period is settled by exchanging the goods for new ones, then the warranty period starts again from the date of settling the complaint. 

The buyer will be promptly informed of the result of the complaint assessment after the decision on the justification of the complaint. The result of the complaint will be sent electronically to the buyer’s email or notified by another suitable method. The seller is obliged to issue the buyer with a confirmation of when the claim was made and the time limit within which the defect will be rectified. The buyer is entitled to inquire about the status of the complaint by calling +421903622752 on working days from 10:00 to 18:00, or via email at info@grebnesor.eu. 

Complaints and suggestions can be submitted by the buyer either to the seller’s email address info@grebnesor.eu or to the address: Grebnesor Store, Street: J.Vuruma 144, Žilina, 01001, or by calling +421903622752. 

Contact person: Patrik Rosenberg 

9. Alternative dispute resolution 

The entity responsible for the alternative resolution of consumer disputes in relation to the seller is the Slovak Trade Inspection with its registered office: Bajkalská 21/A, 827 99 Bratislava, ID: 17 331 927, which can be contacted for the stated purpose at the address Slovak Trade Inspection, Central Inspectorate, Department of International Relations and Alternative Dispute Resolution, Bajkalská 21/A, 827 99 Bratislava, or electronically at ars@soi.sk or adr@soi.sk. Internet address: https://www.soi.sk/ or another authorized subject of alternative resolution of consumer disputes entered on the list of these subjects maintained by the Ministry of Economy of the Slovak Republic (list available at: https://www.mhsr.sk/obchod/ochrana -consumers/alternative-resolution-of-consumer-disputes-1/list-of-subjects-of-alternative-resolution-of-consumer-disputes-1 

The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the consumer. 

The consumer can also contact the European Consumer Center of the Slovak Republic, with headquarters at Mlynské nivy 44/a, 827 15 Bratislava, internet address: http://esc-sr.sk/, which is the contact point according to the Regulation of the European Parliament and the Council (EU) no. 524/2013 of May 21, 2013 on the resolution of consumer disputes online and on the amendment of Regulation (EC) No. 2006/2004 and directive 2009/22/EC (regulation on the resolution of consumer disputes online). 

10. Final Provisions 

All contracts between the seller and the buyer are governed by the legal order of the Slovak Republic. If the relationship established by the purchase contract contains an international element, the contracting parties have agreed that this relationship is governed by the law of the Slovak Republic. This does not affect the consumer’s rights arising from generally binding legal regulations. 

In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of the Consumer Protection Act. 

All rights to the seller’s website, especially copyright to the content, including page layout, photos, movies, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, modify or otherwise use the website or its parts without the consent of the seller. 

The seller is not responsible for errors resulting from interventions by third parties in the online store or its use contrary to its purpose. When using the online store, the buyer must not use any procedures that could have a negative impact on its operation, and must not perform any activity that could allow him or third parties to tamper with the software or other components of the online store or use them and use the online store or parts thereof or the software in a manner inconsistent with its purpose or intended purpose. 

The purchase contract, including the general terms and conditions, is archived by the seller in electronic form and is not accessible. 

The seller can change or supplement the wording of the general terms and conditions. This provision does not affect the rights and obligations that arose during the validity of the previous version of the general terms and conditions. 

These General Terms and Conditions enter into force on 21.8.2024.